Mission statement
Caring for our Community
Our Vision
We have a ‘can do’ attitude
We are efficient and ‘do today’s work today’
We act with integrity, accountability and honesty if an error is made
We are inclusive and respectful of both our patients and staff
We are committed to provide the best environment we can for both our patients and team
We evolve our service opportunistically with the emphasis on patient outcomes and experience, and will listen to feedback from patients and community members.
We recognise that each interaction with a patient is important and endeavour to give the time that is needed
We strive to treat our patients in the way we would hope to be treated ourselves whilst expecting the same principle in return and will challenge this where appropriate
Wherever able and clinically appropriate to do so, we will manage a patient within our team, fully utilising the varied skills present within the practice to the benefit of our patients
We will continue to develop the partnership between our patients and the team at the practice, emphasising mutual respect, holistic care, patient choice, shared decision making, continuous learning and training.
We will continue teaching and training MDT staff with the recognition of the ongoing benefits to our practice and our patients
Our Values
Caring – patient centred approach, respect, personal service
Accountable – responsible for our actions, open, transparent
Fair – respect, equality, choice
Professional – high level of care, modern medicine, courteous, approachable, continuity, integrity
Evolving – involve whole team, adapt, learn from feedback, opportunistically innovate and do so before becomes necessary, continuity of team members whilst continuously looking to evolve and develop.