KLINIK ACCESS

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Mission, Vision and Values

Mission statement

Caring for our Community

Our Vision

We have a ‘can do’ attitude

We are efficient and ‘do today’s work today’

We act with integrity, accountability and honesty if an error is made

We are inclusive and respectful of both our patients and staff

We are committed to provide the best environment we can for both our patients and team

We evolve our service opportunistically with the emphasis on patient outcomes and experience, and will listen to feedback from patients and community members.

We recognise that each interaction with a patient is important and endeavour to give the time that is needed

We strive to treat our patients in the way we would hope to be treated ourselves whilst expecting the same principle in return and will challenge this where appropriate

Wherever able and clinically appropriate to do so, we will manage a patient within our team, fully utilising the varied skills present within the practice to the benefit of our patients

We will continue to develop the partnership between our patients and the team at the practice, emphasising mutual respect, holistic care, patient choice, shared decision making, continuous learning and training.

We will continue teaching and training MDT staff with the recognition of the ongoing benefits to our practice and our patients

Our Values

Caring – patient centred approach, respect, personal service

Accountable – responsible for our actions, open, transparent

Fair – respect, equality, choice

Professional – high level of care, modern medicine, courteous, approachable, continuity, integrity

Evolving – involve whole team, adapt, learn from feedback, opportunistically innovate and do so before becomes necessary, continuity of team members whilst continuously looking to evolve and develop.