Practice Learning Time Closure from 13h00 on 13th November 2024

Please be aware that the Practice will be closed for training on the afternoon of Wednesday 13th October 24 from 13h00.  Please call 111 during this time; they will signpost you to our practice cover provider or an alternative service. Klinik will also be closed and re-open at 06h00 on 14.11.2024

KLINIK ACCESS

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Duty of Candour

We share a common purpose with our partners in health and social care – and that is to provide high quality care and ensure the best possible outcomes for the people who use our services. Promoting improvement is at the heart of what we do.

We endeavour to provide a first class service at all times but sometimes things go wrong and our service may fall below our expected levels.
In order to comply with Regulation 20 of the Health and Social Care Act 2008 (Regulations 2014) we pledge to:
  • Have a culture of openness and honesty at all levels
  • Inform patients in a timely manner when safety incidents have occurred which may affect them
  • Provide a written and truthful account of the incident, explaining any investigations and enquiries made
  • Provide a written apology
  • Provide support if you are affected directly by an incident.